Each individual request’s turnaround time depends on the specifics of the article or item. Articles can usually be expected to arrive fairly quickly -sometimes as soon as within 24 hours- but sometimes longer, depending on the availability of the article at lending institutions.
A book or other physical item request usually arrives within 3-5 days if it is being shipped from a University System of Georgia institution, but may take longer if it is being shipped from out of state or internationally. Also, if a book or other physical item is rare, brand new, or otherwise difficult to obtain, it may take a very long time to arrive, especially if it has to be shipped internationally.
Librarians are ready to answer your questions online through our chat service. When chat is offline, you can still get help by using our question form on this page or using the Frequently Asked Questions.
