Answered By: Kell Carpenter
Last Updated: Oct 04, 2018     Views: 15

Russell Library has discovered an Interlibrary Loan account login issue. Some users have received an "Internal Server Error" message when attempting login to their ILL account, which prevents successful login. Some simple solutions for this are to either open an incognito/private browser window, close you current browser session, or clear your browser's history/cache. Any of these should resolve the error and allow successful login.

Additionally, when accessing your ILL account, the best method to access the login screen is to navigate from the main Russell Library website, at library.gcsu.edu. Returning from a previous session in your browser's history may increase your likelihood to receive a login error.

For any questions or concerns about this or any other ILL account issues, please contact us by phone at (478) 445-4047 or (478) 445-8112, by email at ilsreq@gcsu.edu, or by text at (478) 845-3057.

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